For inquiries about the game, contact by filling out the required items from the mail form at the bottom of this page.
Please check FAQ (Frequently Asked Questions) before sending us an inquiry.
Customer Support Guidelines1: We cannot answer questions or requests regarding gameplay strategy. We may not be able to answer all questions, whether or not the question is related to gameplay strategy.
2: Response may take time depending on the requested information. We cannot fulfill requests or information for immediate response or any specified time frame.
3: Responses are for the individual customer only. Please do not share or transfer information for any other use besides individual reference.
4: In case E-Mail is undeliverable, or depending on the requested information, we may prefer other ways to contact user.
5: Inquiries regarding in-game harassment will be investigated upon information provided, and customer support will provide appropriate response necessary. We may not able to fully respond to a request depending on the nature of the issue. Results of issue and all related information will not be shared with the reporter.
6: Response may be delayed if inquiry contains of multiple comments or requests. Please provide a single request per inquiry for best response.
Please agree to the "Support policy" above before using the submission form below. Thank you for your understanding and co-operation.
Customer Support HoursSubmission form is available 24/7, however Customer Support will not be available during weekends and holidays. Operational hours are 18:00PM to 1:00AM (PST). Inquiries submitted during non-operating hours will be replied to the e-mail address written in the mail form from the next day and 3 business days.
The flow of how the inquires will be handled1:An automatic reply message will be sent to you just after you inquiry is sent to Aurcus Online support. Please read the auto reply message.
2:After the auto reply message is sent, the Aurcus Online support team will reply within three business days.
3:According to the content sent, we may contact you again.
*If the auto reply message is not sent to you, the e-mail address entered in the mail form may be mistaken or the message cannot be received due to mail filters set up for spam.Please contact us after you checked the entered e-mail address, and have checked the mail receiving settings(Accepting from the domain @aurcusonline.com).
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